Chatbots and Human Error

April 28, 2023 | The Cyber Hygienist

Businesses today face a multitude of challenges related to data security, as threats continue to evolve and change, making them increasingly difficult to recognize. Among these challenges, the risk of employees giving away sensitive information remains at the top of the list. The rise of large language models (LLMs), chatbots, and other digital assistants like ChatGPT has made this concern particularly relevant, especially for companies dealing with confidential client information or proprietary data, as the consequences of a data breach can be severe.

The issue of employees giving away sensitive information is not a new one. In recent years, there have been numerous high-profile data breaches where employees were found to have leaked sensitive data to third-party platforms, including chatbots. This has resulted in significant financial losses for businesses, as well as reputational damage that can be difficult to recover from.

One of the main reasons that this can happen is a lack of awareness or training around data security. In many cases, employees may not realize that the information they are sharing is sensitive.  They likely don’t understand the potential consequences of sharing that information with an external platform. This is particularly true when it comes to chatbots, as they are designed to be conversational and may seem harmless to those who are not familiar with data security best practices.

Another reason is the ease of use and convenience of these platforms. Accessed through a range of devices, including smartphones and laptops, chatbots are designed to be intuitive and user-friendly.

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